United Airlines is undertaking a significant expansion of its Polaris Lounge at Chicago O’Hare International Airport, increasing its size by more than 50% to accommodate growing demand for premium travel amenities. The lounge, originally opened in 2016 as the airline’s first business-class-only facility, has experienced overcrowding during peak periods, prompting the need for enlargement.
The renovation will add approximately 9,000 square feet to the existing 16,000-square-foot space, bringing the total area to nearly 25,000 square feet. This expansion will double the seating capacity and introduce new features such as additional restrooms, private seating areas, and enhanced workspaces, reflecting customer feedback and the evolving needs of business travelers.
During the renovation period, the Polaris Lounge is temporarily closed. United Airlines has directed Polaris passengers to its five United Club locations within O’Hare, which have been updated to offer premium beverage selections, including Lanson Pere et Fils Brut Champagne and The Prisoner Red Blend wine, to maintain a high level of service for premium customers.
The expansion of the Polaris Lounge aligns with United Airlines’ broader strategy to enhance its premium offerings and cater to the increasing number of passengers opting for business-class travel. By investing in upgraded lounge facilities, United aims to provide a more comfortable and efficient pre-flight experience, reinforcing its commitment to customer satisfaction in the competitive airline industry.
The renovated Polaris Lounge at Chicago O’Hare is expected to reopen in the spring, offering an improved environment for international business-class travelers. This development is part of United’s ongoing efforts to elevate its premium services and meet the expectations of discerning passengers
